Support Portal
Installer Support
Installation Guidance
- Install Design 101
- What items come with the aGate ?
- What is the initial password for the aGate hotspot?
- Pre-Commissioning Checklist
- System Commissioning
Testing Procedures
Troubleshooting
- FHP Troubleshooting Overview
- FHP Remote Troubleshooting Investigation via Installer App
- aPower is turned on but shows as offline, and App shows failure to supply power
- FranklinWH Warranty and Labor Reimbursement Process
- Handling Shipping Damage for FranklinWH Products
Integration with Other Systems (for installers)
Training Materials
- Obtain FranklinWH Installer Certifications
- Why FranklinWH Energy Storage, Inc requires Installation Partners to have a licensed electrician
- Service Bulletin: Important Update on aPower PE Protocol Mismatch Fault
- aGate Use Case "Suitable for Use as Service Equipment(SUSE)"
- Welcome to the Franklin Installer Family!
User Support
New User Guidance
- Why choose a Franklin Home Power system?
- What products does FranklinWH provide?
- What does the aGate X provide?
- What does the aPower X provide?
- What features does the FranklinWH app provide?
Troubleshooting for End Users
- My system is not reporting. What can I do?
- FWH Connect Offline System Connection - Go Off Grid
- A message prompt of “low battery, attempting black start” is received on the mobile App
- A prompt message of “Black start failed” is received on the mobile application
- “Offline overload” is prompted on the mobile application
Maintenance Tips
FAQs for End Users
- What Is The FHP Operating Temperature Range?
- How Do I Restart My System Locally
- What operating modes are supported in the FHP system?
- What do I need to know about locations where aPower X units can be installed?
- FranklinWH's Policy on International Customers Purchasing from the USA