Support Portal
Installer Support
Installation Guidance
- Install Design 101
- What items come with the aGate ?
- Can I install an aGate without an aPower?
- What do I need to know about locations where aPower X units can be installed?
- Pre-Commissioning Checklist aGate R1V1
Testing Procedures
Troubleshooting
- Installer App FAQs
- FranklinWH Warranty and Labor Reimbursement Process
- FHP Remote Troubleshooting Investigation via Installer App
- FHP Troubleshooting Overview (black start)
- CAN Cable Troubleshooting 101
Integration with Other Systems (for installers)
Training Materials
- Obtain FranklinWH Installer Certifications
- Why FranklinWH Energy Storage, Inc requires Installation Partners to have a licensed electrician
- Service Bulletin: Important Update on aPower PE Protocol Mismatch Fault
- aGate Use Case "Suitable for Use as Service Equipment(SUSE)"
- Welcome to the Franklin Installer Family!
End User Support
FAQs for End Users
- What Is The FHP Operating Temperature Range?
- General User Account FAQ
- FranklinWH's Policy on International Customers Purchasing from the USA
- Long Utility Outage Homeowner Support Guide
- Water Ingress Protection and Flood Safety
Troubleshooting for End Users
- My system is not reporting. What can I do?
- How do I find the aGate X hotspot password?
- FWH Connect Offline System Connection - Go Off Grid
- A message prompt of “low battery, attempting black start” is received on the mobile App
- How Do I Restart My System Locally