Support Portal
End User Support
FAQs for End Users
- What Is The FHP Operating Temperature Range?
- General User Account FAQ
- FranklinWH's Policy on International Customers Purchasing from the USA
- Long Utility Outage Homeowner Support Guide
- Water Ingress Protection and Flood Safety
Troubleshooting for End Users
- My system is not reporting. What can I do?
- How do I find the aGate X hotspot password?
- FWH Connect Offline System Connection - Go Off Grid
- A message prompt of “low battery, attempting black start” is received on the mobile App
- How Do I Restart My System Locally