User Support

FAQs for End Users

• What Is The FHP Operating Temperature Range?
• General User Account FAQ
• FranklinWH's Policy on International Customers Purchasing from the USA
• Long Utility Outage Homeowner Support Guide
• Water Ingress Protection and Flood Safety

Troubleshooting for End Users

• My system is not reporting. What can I do?
• How do I find the aGate X hotspot password?
• FWH Connect Offline System Connection - Go Off Grid
• A message prompt of “low battery, attempting black start” is received on the mobile App
• How Do I Restart My System Locally

Understanding Indicators and Alerts

• aPower LED Indicating

Integration with Other Systems

Maintenance Tips

• Homeowner Maintance FAQ

Monitoring Battery Performance

• What does the aGate X provide?
• What features does the FranklinWH app provide?