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User Support
New User Guidance
Why choose a Franklin Home Power system?
What products does FranklinWH provide?
What does the aGate X provide?
What does the aPower X provide?
What features does the FranklinWH app provide?
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Monitoring Battery Performance
Understanding Indicators and Alerts
Integration with Other Systems
Troubleshooting for End Users
My system is not reporting. What can I do?
FWH Connect Offline System Connection - Go Off Grid
A message prompt of “low battery, attempting black start” is received on the mobile App
A prompt message of “Black start failed” is received on the mobile application
“Offline overload” is prompted on the mobile application
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Maintenance Tips
Homeowner FAQ
FAQs for End Users
What Is The FHP Operating Temperature Range?
How Do I Restart My System Locally
What operating modes are supported in the FHP system?
What do I need to know about locations where aPower X units can be installed?
FranklinWH's Policy on International Customers Purchasing from the USA
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