At FranklinWH, we're thrilled to see global interest in our cutting-edge whole-home energy management systems. However, there are important guidelines that international customers and installers must follow when purchasing our products from the United States.
Installer Certification:
All installers, regardless of their location, are required to obtain FranklinWH's installer certification. This ensures that our products are installed safely and effectively. If you're an installer based outside of the U.S., you can still apply for certification and take our online training courses.
Warranty and Service:
FranklinWH does provide warranty coverage for products purchased in the United States and used internationally. However, there are limitations. Warranty services are only available within the United States. This means that for any warranty claims or services, the product must be shipped back to the U.S. We do not ship spare parts or provide service outside of the United States.
Reseller Responsibility:
Resellers and distributors are responsible for ensuring that installers purchasing FranklinWH products are certified. We are actively communicating with our resellers to emphasize the importance of this requirement.
While we are excited about the global reach of our products, it's crucial for international customers and installers to understand and adhere to these guidelines.
This ensures that you experience the high level of quality and service that FranklinWH is known for, no matter where you are in the world.