Obtain FranklinWH Installer Certifications

Purpose 

This guide explains how your organization sets up accounts necessary to obtain FranklinWH Certified Installer status for your installers. It provides examples from the portal to help you quickly create the sub-accounts needed so that your installers can take the certification training. They must be certified in order to install and commission the Franklin Home Power (FHP) system.

*Note: These pictures are for demonstration purposes only. Depending on website updates, details may appear slightly different.

Portal

Please visit FranklinWH FleetView: https://energy.franklinwh.com

Process

Before obtaining certification for your organization's installers, your company needs to become our partner and obtain an admin account on FleetView. If you do not have an administrator account, please go to FranklinWH Contact-Us and follow the prompts to complete the registration to become our partner.

Step 1 :Use the Admin Account to log into FranklinWH FleetView.

Step 2 : After logging in, you can view the detailed system dashboard.

Step 3: Click Account → Role list → Create a role. Create a role for each team member who needs FranklinWH certification.

Step 4: Assign the role permissions.

①Select “External” under “Type.”

②Ensure that “Business role” has “Installer” selected from the menu.

③Type a name for the new role, e.g., “Electrician.” The role can be used to identify an unlimited number of sub-accounts.

④Permission menu: Expand all permission sub-items. Navigate to find the permissions that need to be assigned and then click the permission name on the left to view the detail function button and assign appropriate permissions to your installation personnel. The detailed modification process is described in Appendix 1.For the convenience of management, administrators can create multiple roles, each with different permissions. The  installer account can be managed according to the role permissions.

We recommend that you grant all permissions except the Account list and Role list so that your installers will be able to view their accounts and all FHP systems status under each account. If you need to give an installer the permission to view all the FHP systems installed by the company, you can activate this permission after creating the installer account in step 6, see Appendix 2 for details.

⑤Click Confirm.       

Step 5: Click Account→Account list→ Create an account. Create sub-accounts for each team member who needs to become a FranklinWH Certified Installer.

Step 6: Account Information Registration.

①Enter the email address in all lowercase; do not leave any extra spaces.

②Select “Installer” for the Business role.

③Select the Account role that you just created in the previous screen.

④Enter the installer’s name, first and last.

⑤Enter the installer’s cell phone.

⑥Click Confirm to complete the creation of the installer account.

If the administrator needs to grant an installer permission to view all the FHP systems installed by the company, you can activate this permission after creating the installer account. See Appendix 2 for details.

Step 7: Your team members will receive an email from <certification@franklinwh.com> with their login credentials. Ask each team member to check the new email and the sub-account and initial password.

Step 8:Please have each team member visit https://www.franklinwh.com/support/, select Installer Support, and log in with their sub-account credentials.  

 Step 9：Each installer must then complete the online training course and pass the subsequent certification test. After course completion, installers will become FranklinWH Certified Installers. Certification is required prior to installation and commissioning of FHP systems.

For any service support or questions related to the product update, please contact us at 

+1 888-851-3188 or email us at service@franklinwh.com.

Appendix 1

After logging in to FleetView with an administrator account, you can modify the created role permissions according to the actual situation.

Step1: Click Role list → Find the role permission modifications and click Edit on the right side.

Step 2: Click the name of the permission on the left to view the details, and to assign permissions according to actual needs. Click Confirm.

Appendix 2

If the administrator needs to grant an installer permission to view all the FHP systems installed by the company, you can activate this permission after creating the installer account.

Step 1 ：Click Account list → Find the installer account permission modifications and click Edit on the right side.

 Step 2: Click Enable, and then click Confirm to grant the installer permission to view all the FHP systems installed by the company.