Support Portal
Troubleshooting for End Users
- My system is not reporting. What can I do?
- How do I find the aGate X hotspot password?
- FWH Connect Offline System Connection - Go Off Grid
- A message prompt of “low battery, attempting black start” is received on the mobile App
- How Do I Restart My System Locally
- A prompt message of “Black start failed” is received on the mobile application
- “Offline overload” is prompted on the mobile application
- The FHP equipment is shut off as air conditioner pump is powered on
- Homeowners - Common Problems and Solutions
- R06 Upgrade Error - Troubleshooting Guide