Homeowners - Common Problems and Solutions

Check if the aGate EMS module is working normally:

i.

Check that the aGate power switch is ON (closed) and the indicator is lit.

ii.

Check if the aGate is connected to an external EPO (Emergency Power Off) switch. If yes, check that the EPO switch is closed.

iii.

Check that the aPower breaker on the aGate is in the ON position.

Turn off the aGate power switch and turn it on after 30 seconds. Scan for network broadcast by the aGate on your mobile phone. If your mobile phone is connected to it, the Wifi access point has returned to normal.

Check whether the aGate communication network is normal:

i.

If the aGate is communicating via hard-wired ethernet, please check the network connectivity.

ii.

If the aGate is communicating via Wifi, check the signal strength.

iii.

If a 4G cellular network is used, please check the network conditions at the aGate location. If the signal strength is poor, contact your installer to purchase a 4G cellular network enhancement option.

i.

Check if there are household electrical devices running when the system attempts to start. Ensure that all the household electrical devices are shut down, to help the system successfully start. 

ii.

Check whether the solar system is operating normally and whether there is sufficient sunlight.

Check whether the grid power is down and whether the solar system is out of operation or there is insufficient sunlight.

i.

Low battery and black start indicate that the battery capacity is very low, the backup power and auxiliary power will be disconnected, and the system will enter sleep mode. Once the system enters sleep mode, it will automatically recover and charge the batteries the next day if there is sufficient sunlight.

ii.

By default, the system black start times are approximate 10:00, 12:00 and 14:00. There may be some deviations in time in sleep mode.

iii.

During black start, please turn off all household loads to ensure that Franklin Home Power system can be started normally.

iv.

Manual black start is also an alternative to automatic.

Manual Start: Turn off the aPower switch on the side of aPower (extended, flush with case), and turn it back on (depressed) 20 seconds later. The system will start up.

v.

Black start will consume the reserve capacity, it is recommended to attempt a manual start only when there is enough solar production. Otherwise, the system may lock.

i.

Check if there are household electrical devices running when the system attempts to start. Ensure that all the household electrical devices are shut down, to help the system successfully start.

ii.

Check whether the solar system is operating normally and whether there is sufficient sunlight.

i.

Check if the grid is available.

ii.

Check if there are large electrical devices running. If yes, shut down the unessential devices to allow the system to operate normally.

iii.

Due to the special characteristics of the battery, the system power is slightly reduced at temperatures below 50 °F (10 °C) to guarantee the service life of the battery. If an off-grid overload occurs in this case, shut down the large electrical devices to allow the system to operate normally.

iv.

If the system experienced an off-grid overload during multiple aPower units starting, turn off all electrical devices and turn them back on in sequence after the aPower units have been successfully started.

i.

Check if the grid is available.

ii.

During a grid outage, due to the power required to start the air conditioner or pump, the system may shut down while other large electrical devices are running when trying to start the air conditioner or pump. Because of this, it is recommended that you shut off other large electrical devices and restart them after the air conditioner or pump has been successfully started.