Disabling the 4G renewal purchase function
We’re currently in the process of disabling the 4G renewal purchase function in the installer app. As a result, the option to enter a 4G purchase authorization code in the App is no longer available, since the 4G connection will now operate continuously without requiring renewal.
What this means for you:
- Refund: FranklinWH will cover the cost of the 4G connection, and If you have purchased the 4G renewal plan, you’ll receive a refund for the 4G plan purchase within 7 to 10 business days.
- Best Practice: While the 4G service will continue, we recommend connecting your FHP system to either the home router via ethernet or a Wi-Fi network. This ensures more stable connectivity, as 4G alone may not always provide reliable uptime.
We apologize for any inconvenience and appreciate your understanding. If you need further assistance, feel free to reach out. Thanks!