Warning!
Since aPower provides a backup power storage function, you need to check and ensure all aPower units, the solar inverter, generators, grid power and aGate breakers have been physically disconnected, before any maintenance is made to the home power supply system.
Make sure you have conducted a remote investigation via the app, to learn how see article: link other article*. If you complete any of the troubleshooting instructions and it does not resolve the issue, please contact us. In fact, you are encouraged to call us upon arriving on site if you like as well if you like.
Resetting FHP:
To reset the FHP, you need to turn off the aGate power switch, wait at least two minutes, then turn it on again.
How do I black start the FHP when the SOC is shown as 0?
When there is sufficient sunlight and the solar system is working normally, please disconnect all loads from the FHP and manually reset all aPower switches. Check whether any home electric devices are running when the system tries black start. If any electric device is found running, you will need to shut it off first. Check whether the solar system is running properly or whether there is sufficient solar power generated and stored.
What if the app notifies me that the “Battery reserve has run out”?
Low battery and black start indicate that the battery capacity is very low. We recommend checking utility website for any outage announcements, and whether the solar system is out of operation, and there is insufficient sunlight before rolling a truck for the aPower.
1. The backup power and auxiliary power will need to be disconnected, causing system to enter sleep mode. Once the system enters sleep mode, it will automatically recover and charge the batteries the next day if there is sufficient sunlight.
2. Before the black start, please turn off all household loads/have homeowner shut down appliances to ensure that FHP can be started normally.
3. Finally, we do offer a manual black start option as an alternative to waiting for the automatic black start if you are onsite and trying to move quickly. A note of caution when manually black starting! Attempting a black start will consume the reserve capacity. It is recommended to attempt a manual start only when there is enough solar production. Otherwise, the system may lock.
Manual Start: Turn off the aPower switch (extended, flush with case) on the side of all aPower units, wait 60 seconds, then turn on all aPower batteries. The system will start up.
What if the message “System Restart Failed - Battery Reserve Fully Drained” is displayed?
1. Ensure that all the household appliances are shut down, to help the system successfully start.
2. Check whether the solar system is operating normally and whether there is sufficient sunlight.
What if the app displays “System overloaded during off-grid operation”?
1. Check whether the grid power supply is off.
2. Check whether any electric device is consuming too much power. If any device is found to be using excessive power, please have homeowner shut it off.
Caution:
·Because of the characteristics of battery packs, when the temperature is below 50℉ the system power drops slightly in order to protect the battery life.
If the FHP is offline and overloaded, you will need to shut down electric devices and start them one after another after all aPower units have been successfully started.
Please contact Franklin Support if that does not resolve the issue.
What if main page of app shows no connection to solar?
Grid Tied/On Grid Systems:
1. Verify that there is sufficient sunlight
2. Check that there is voltage on the PV breaker in the aGate or load panel connected to an aPbox.
3. Check that the PV inverter is running with no fault codes of its own.
Please contact Franklin Support if that does not resolve the issue.
Off-Grid Systems:
1. Verify that there is sufficient sunlight
2. Check that there is voltage on the PV breaker in the aGate or load panel connected to an aPbox.
3. Check that the PV inverter is seeing the voltage from the breaker and running normally.
If a single aPower is at 100% SOC the PV relay will turn off and the system will wait until the highest aPower SoC is below 90%.
If the photovoltaic power produced is too high, exceeding the battery charging power, the PV relay will turn off.
If all these attempts fail to solve the problem, please contact FranklinWH for support and note what procedures you have already followed. We can then leverage our Technical Service team's knowledge and work with our Research and Development team when needed to resolve issues swiftly together.
What if the Main Page of App shows no Connection to Grid Power Supply while I am on site?
1. Check the grid for a power outage
2. Check if the wiring is normal
3. Measure and check, using a multimeter, that the grid power voltage is at normal level
4. Check whether the grid relay is reporting open or closed
5. Restart the app and check the network status
6. Reference the FHP Service Manual
7. If all these attempts fail to solve the problem, please contact FranklinWH for support
What if the app prompts “aPower stopped”?
This prompt means that the aPower has stopped working, in which case you need to check the AC wiring for potential open or short circuit. From there, the next step would be to confirm there are no issues with CAN line controlling the battery. Other faults may also lead to aPower shutdown. Please call us while still on site if you require any assistance.
What if the app prompts “FHP system stopped”?
Restart the FHP system after troubleshooting other problems that caused the shutdown. If the app prompts "FHP system stopped" again, please consult the FranklinWH service team for support.