Homeowner FAQ

If I am leaving for a long time, should I turn anything off?

You should not shut off the FHP, as doing so may affect the black start after the battery power is exhausted.



What should I do if my system shuts off after some appliance kicks on?


If the FHP turns off after the air conditioner and/or water pump is turned on, check that the grid power supply is working properly.


 Some high-power equipment, such as air conditioners and water pumps, require very large initial electric current. If the grid power supply is not working properly, starting such devices may result in an abnormal shutdown of the aPower. If this happens, it is recommended to shut down the high-power equipment, restart the FHP, and then start each device one at a time.

Can a homeowner fix their system if an issue arises?
No, please do not. The installation, maintenance and replacement of the aPower and aGate  units must be done by FranklinWH certified technicians. If you reach out to our support lines we may request photos or ask you to verify a solid internet connection, maybe reset the monitoring device with a quick on off switch but usually we will go through your installer for most onsite troubleshooting needs. 
Can I make any modifications to my equipment?
No. Please do NOT attempt to modify your aPower and aGate units. Failure to follow this may void the warranty and may result in equipment malfunction, electrical shock, serious injury or death. 

M
Melanie is the author of this solution article.

Did you find it helpful? Yes No

Send feedback
Sorry we couldn't be helpful. Help us improve this article with your feedback.