How to Access and Use the Franklin WH Service Portal
Step 1: How to Reach Us
- Website: Access the service portal at service.franklinwh.com.
- Phone: Call our technical support line at 1-888-851-3188.
- Email: Reach out via [email protected].
Support Hours: We're available from 6 AM to 6 PM Central Time, seven days a week.
Step 2: Log In or Create an Account
- New Users: Use your email address to create a username. You’ll receive an activation email shortly after.
- Activate Your Account: Click the link in the activation email to complete the process. Once activated, you're ready to use the portal.
Note: Your Franklin WH Service Portal login is separate from your Fleet View and app logins. These are different systems for now.
Step 3: Navigating the Web Portal
- Once logged in, you’ll be on the main dashboard. Here’s what you’ll find:
- Submit a Ticket: If you need support, click the "Submit a Ticket" button, provide the necessary details, and submit your request.
- My Tickets: This section shows all your existing tickets, including their status (e.g., waiting on information or awaiting our response). You'll also see your chat history with support.
- Submit a Ticket: If you need support, click the "Submit a Ticket" button, provide the necessary details, and submit your request.
Step 4: For Installers
- Installer Tickets: Installers can view and manage their installer tickets.
- Admin Access: If you're the admin for your installer account, reach out to us to set up access to all your company's tickets. This allows you to:
- View tickets for other users in your company.
- Monitor regional tickets that might require your attention.
- Download all ticket history for reference.
